1. Refund Eligibility
Refunds are calculated based on the applicable cancellation charges and any non-refundable third-party costs at the time of cancellation.
2. Processing Time (Placeholder)
Approved refunds are typically processed within 7–14 business days to the original payment method. Bank or gateway timelines may add a few additional days.
3. Trips Cancelled by Us
If we cancel a trip for reasons within our control, you may choose a full refund of amounts paid to us or a credit toward a future trip.
4. How to Request a Refund
To request a refund, contact us at hello@artourismholidays.com with your booking reference. We will confirm the eligible amount before processing.